Category Archives: social media

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How the Internet of Things can change customer service

Salesforce’s Alex Bard explains how he sees the Internet of Things and social media changing customer service.

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Networked Globe Briefing – 25 February 2014

Linux, wireless chipsets, new intel products and an innovation lab between Ericsson and Facebook lead today’s Networked Globe briefing.

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Delighting the customer – Salesforce’s Peter Coffee on the new business normal

Peter Coffee, Salesforce Vice President for Strategic Research discusses the new business normal where mobile services, collaboration, community and understanding your data are essential tasks for every manager.

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